collect. retrieve. smile.

The smiles of our clients are precious to us, that's why we always get their money back

We excel in serving our clients
and protecting their brand.

+263 86 7700 5450
About us

20 years of successful debt collection across Africa, prioritizing ethics, professionalism, and protecting client brands.

We have offices in Zambia, South Africa, Rwanda, Kenya, Mozambique and Tanzania

what do we offer?

OUR SERVICES

Debt Collection

Experienced debt collection specialists successfully recover outstanding debts for clients in various sectors, including B2B, individual customers, public sector, and government.

Autioneering Services

We also offer profession auctioneering services for our valued clients.

Skip Tracing

Offering complimentary skip tracing services with skilled IT personnel, maximizing debt recovery efforts through unique search capabilities and powerful tracing services to meet business requirements effectively.

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Credit Risk Assessment

Essential credit analysis services for businesses, examining and analyzing customer and organizational data to determine creditworthiness, enabling informed lending decisions based on customers' financial health and payment capability.

How do we do it?

OUR APPROACH AND METHODOLOGY

01

Debt Collection Solution

Our in-house developed, automated debt collection system ensures professionalism, efficiency, and data security.

02

Texts and Professional emails

Automated SMS and email reminders for effective, clear communication with debtors.

03

Professional Mediation

Resolving debts through negotiation, aiming for full payment or suitable payment plans for clients.

04

Professional Negotiation

Our legal department, private investigators, and auctioneers collaborate to ensure effective debt recovery in compliance with government regulations.

Customized debt recovery programs tailored to each unique situation, employing friendly and non-invasive techniques to recover money while preserving your brand. Our hybrid solutions aim for quick and effective full debt recovery.

Why us?

WHY YOU SHOULD CHOOSE WELLCASH!

By engaging us as your debt collector, your organisation would stand to enjoy the following benefits:

Experience

With over 20 years of experience, we excel in debt collection across diverse industries, including banking and non-financial organizations.

Flexibility

We recognize the uniqueness of each organization, and upon engagement, we implement a customized approach to effectively recover the specific debts you have entrusted to us.

We save you time and money

Efficient recovery and collection services prioritize quick results, allowing you to focus on your business while we handle the process promptly.

Adaptability

Our adaptability has been instrumental in our long-standing success, even during the pandemic. With dynamic strategies in place, we effectively recover and collect debts regardless of economic conditions or circumstances

WHERE DO WE TARGET?

OUR TARGETS AND SEGMENTS

Reminder system for recently incurred debts

Our call center system and SMS platforms are mainly to remind clients of their obligations towards the debt. This system usually works on young/ Fresh debts/ accounts which are aged 90 days and below. We refer to these as 'collections'.

How does on-site staff deployment benefit debt collection efforts

If necessary, Wellcash Debt Collectors seconds its staff to be stationed at the Client's premises to better collection/recovery efforts. This exercise will deepen and expand our understanding in terms of the Clients' core business, lending and collection practices.

Assessing debtor finances for pursuing recoveries

Our Field debt collection team has unique specialties in following up / pursuing written off debts. Usually in such scenarios our agents are equipped with the ability to assess and evaluate the debtor's financial situation. We refer to these as 'Recoveries'.

Our Team

Under the supervision of 2 managers, 3 team leaders, we currently have a dedicated team of 30 agents who are determined and result orientated. Assignment of agents to your book is mostly determined by the type of accounts and size of the book.

WHO DO WE SERVE?

OUR CLIENTELE

Your Cashflow Problem is our concern

We understand your cashflow concerns and ensure proactive follow-up to address them effectively.