We have qualified and experienced field collectors who frequently receive training in maintaining Professionalism in all their practices. Our team are capable of assessing the ability of the debtor to settle and can make a judgement accordingly.
As Wellcash Debt Collectors
Wellcash Debt Collectors Lda is a unique billing and debt recovery consulting firm operating throughout the country.
We have four specialized areas so that we can be the ideal link between you and your client, credit managers, financial and legal advisors.
We view our relationships with our clients as partnerships therefore we try to recover their outstanding balances as efficiently as possible while respecting the rights and dignity of the debtors.
The smiles of our clients are precious to us that’s why we always get their money back. Integrity, honesty, professionalism, determination, passion and quality services enable the debt recovery team to achieving the highest possible collection results for you.
Our Mozambique debt collection team is constantly trained to explore all available options for recovery, no matter how “outside the square” that collection process may be, rather than simply following a pre-determined action path like most other collection agencies.
Because we achieve the results our clients are after, our services are constantly recommended to others.
Our call center system is housed with state of the art communication technologies that ensure premium quality for our inbound/outbound calls. All our calls are recorded to ensure continuity in quality service delivery and the recording are made avail to you upon your request.
We have a messaging system in place for debtors who do not pick calls. Our SMSs and emails are tailor made to convey clear and straight to the point communication.
All our cases and clients’ information are handled by an internally developed debt collection system. This system has different levels of access according to user rights (Agents, supervisors, managers) to ensure that confidentiality is maintained at all levels. The System’s efficiency enables the availability of progress reports at any given point.
Our legal department, supported by private investigators, auctioneers have credible experience in debt recovery arena and work hand in glove to ensure the delivery of comprehensive debt collection procedures in line with the applicable government rules and regulations.
We have our trained professional Field Debt Collectors who are responsible of recovering your debt in person if the use of call center and messages fail.