collect. retrieve. smile.
The smiles of our clients are precious to us, that's why we always get their money back
We excel in serving our clients
and protecting their brand.
20 years of successful debt collection across Africa, prioritizing ethics, professionalism, and protecting client brands.
We have offices in Zambia, South Africa, Rwanda, Kenya, Mozambique and Tanzania
what do we offer?
Experienced debt collection specialists successfully recover outstanding debts for clients in various sectors, including B2B, individual customers, public sector, and government.
We also offer profession auctioneering services for our valued clients.
Offering complimentary skip tracing services with skilled IT personnel, maximizing debt recovery efforts through unique search capabilities and powerful tracing services to meet business requirements effectively.
Credit Risk Assessment
Essential credit analysis services for businesses, examining and analyzing customer and organizational data to determine creditworthiness, enabling informed lending decisions based on customers' financial health and payment capability.
How do we do it?
OUR APPROACH AND METHODOLOGY
Debt Collection Solution
Our in-house developed, automated debt collection system ensures professionalism, efficiency, and data security.
Texts and Professional emails
Automated SMS and email reminders for effective, clear communication with debtors.
Resolving debts through negotiation, aiming for full payment or suitable payment plans for clients.
Our legal department, private investigators, and auctioneers collaborate to ensure effective debt recovery in compliance with government regulations.
Customized debt recovery programs tailored to each unique situation, employing friendly and non-invasive techniques to recover money while preserving your brand. Our hybrid solutions aim for quick and effective full debt recovery.
WHY YOU SHOULD CHOOSE WELLCASH!
By engaging us as your debt collector, your organisation would stand to enjoy the following benefits:
WHERE DO WE TARGET?
OUR TARGETS AND SEGMENTS
Reminder system for recently incurred debts
Our call center system and SMS platforms are mainly to remind clients of their obligations towards the debt. This system usually works on young/ Fresh debts/ accounts which are aged 90 days and below. We refer to these as 'collections'.
How does on-site staff deployment benefit debt collection efforts
If necessary, Wellcash Debt Collectors seconds its staff to be stationed at the Client's premises to better collection/recovery efforts. This exercise will deepen and expand our understanding in terms of the Clients' core business, lending and collection practices.
Assessing debtor finances for pursuing recoveries
Our Field debt collection team has unique specialties in following up / pursuing written off debts. Usually in such scenarios our agents are equipped with the ability to assess and evaluate the debtor's financial situation. We refer to these as 'Recoveries'.
Under the supervision of 2 managers, 3 team leaders, we currently have a dedicated team of 30 agents who are determined and result orientated. Assignment of agents to your book is mostly determined by the type of accounts and size of the book.
WHO DO WE SERVE?
Your Cashflow Problem is our concern
We understand your cashflow concerns and ensure proactive follow-up to address them effectively.